Policies

Cancellation Policy:

• Any client with a contagious condition (common cold, influenza, rashes/undiagnosed rashes, etc.) must call to cancel. Clients may reschedule their appointment after the contagious condition has resolved. 
• Clients with symptoms of an active systemic or localized infection (e.g. fever, sore throat, swelling, etc.) at the time of a scheduled massage are asked to call asap and reschedule their appointment. 
• If you do not want to be charged the full fee for your scheduled appointment, you must let me know you need to reschedule before 48 hours. If it’s done within less than 48 hours to your appointment time, your credit card on file will still be charged, no exceptions.
• You can choose to have your appointment filled by someone else, whether it be a friend, family member, etc. (Mobile -they must be screened by me first. So Call ASAP)
• (Mobile)If I show up and you haven’t called to let me know of the switch, I will not stay for the appointment as I have not screened them for my protection.
  
  - You must understand that I am providing for a family of 6 and it’s likely that I won't be able to fill your spot with short notice, therefore I would not get paid for that entire time.
  

Be Ready for your Appointment

• All appointments will begin and end at the scheduled time in order to stay on schedule. 
• (Mobile)Clients who are not ready or have their space cleared of furniture for my table, will be charged for the full session and will not receive a time extension. For your first appointment, I will arrive 10 minutes prior to your scheduled appointment time to allow a smooth transition in this first meeting. For all other appointments, I will arrive at the scheduled time and we will start after the set up is complete which should take 10 minutes.
  

Massage Termination

• Only professional massage therapy for therapeutic purposes are offered.
• Massage services will be terminated immediately in the event of inappropriate conduct of any kind. This includes harassment, threatening speech or behaviour, sexual advances or requests, or disrespectful actions or language.
• This is a professional relationship, so please refrain from giving me compliments or using derogatory terms. 
• A session will not be conducted if the client is under the influence of drugs or alcohol. If the massage is terminated for any of these reasons, full payment for the scheduled session is still required. 

Draping Policy

• Clients will be appropriately draped with a sheet and blanket at all times during their massage. If you are too warm with a blanket, a thicker flannel sheet can be used. 
• Only areas of the body that are currently being treated will be exposed. The breast/lower pecs, genital areas and inner thigh will always remain draped and are never massaged.
• (Mobile) Scents: I will not enter a house that smells like smoke, has candles or incense burning.
• Clients are expected to be clean and have showered prior to receiving massage (on the same day).